Flashevis Refund and Returns Policy – Hassle-Free Shopping Experience

At Flashevis, we are dedicated to crafting high-quality, eco-friendly scented candles that bring warmth and relaxation to your space. Customer satisfaction is our top priority, and we want you to shop with confidence. If you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a smooth and hassle-free process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Requests must be made within 7 days of receiving your order.

  • Items must be unused, in their original packaging, and in perfect condition.

  • Custom-made or personalized candles cannot be returned unless defective or damaged.

  • Clearance or final sale items are non-returnable.

If your order qualifies for a return, follow the steps below to initiate the process.

2. How to Request a Return

To request a return, please follow these simple steps:

  • Contact Us – Email us at info@flashevis.xyz with your order number and the reason for the return. Attach clear photos if the product is defective or damaged.

  • Approval Process – Our team will review your request and provide a return authorization if eligible.

  • Shipping the Item – Once approved, you will receive instructions on where to send the returned product. Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • Inspection & Refund – After receiving the returned item, we will inspect it and process your refund accordingly.

3. Refund Policy

  • Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the returned item.

  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective product).

  • If your return does not meet our policy conditions, we reserve the right to decline the refund.

4. Exchange Policy

If you receive a damaged, defective, or incorrect item, you are eligible for an exchange.

  • Contact us within 48 hours of receiving the product.

  • Provide your order number and clear photos of the issue.

  • We will send a replacement product at no additional cost.

5. Non-Returnable Items

For hygiene and quality assurance reasons, we do not accept returns for:

  • Used candles or those with burned wicks.

  • Personalized or custom-made products.

  • Clearance or promotional sale items.

6. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours with the following details:

  • Order number

  • Photos of the damaged product and packaging

  • A brief description of the issue

We will assess the case and arrange a replacement or refund based on the situation.

7. Order Cancellations

  • Orders can be canceled or modified within 12 hours after placement.

  • Once the order has been shipped, cancellations are not possible.

8. Customer Support

At Flashevis, we believe in providing excellent customer service. If you have any questions or concerns regarding our Refund and Returns Policy, feel free to contact us:

Address: 1002 S CLEARVIEW PKWY, NEW ORLEANS, LA 70123-2370, USA
Phone: (217) 833-2217
Email: info@flashevis.xyz

We strive to respond to all inquiries within 24 hours on business days.

Shop with Confidence at Flashevis!

We appreciate your trust in Flashevis and are committed to delivering the best handcrafted scented candles. Your satisfaction is important to us, and we are here to assist you every step of the way.

For more information, visit flashevis.xyz.